Key Responsibilities & Job Prerequisites
Key Responsibilities
Portfolio Strategy and Commercial Performance
Drive business planning and portfolio performance by managing growth, revenue, services, capacity, partnerships and risks while providing management with clear, actionable insights.
Client Discovery and Solution Design
Lead client discovery and solution development by understanding business needs, defining practical solutions, validating scope and commercial assumptions, and presenting recommendations.
Pre sales and Commercial Discipline
Oversee proposals, scope, pricing and commercial decisions to balance business growth, client expectations, delivery quality, risk and profitability.
Delivery Governance and Portfolio Control
Oversee project and service delivery by monitoring performance, quality, resources, risks and profitability, ensuring timely escalation, corrective action and continuous improvement.
Strategic client Relationships and Account Growth
Lead strategic client relationships by managing key accounts, resolving escalations, aligning priorities, identifying growth opportunities and strengthening client retention.
Team Leadership and Capability Development
Lead multidisciplinary teams by defining accountability, developing talent, planning capabilities, strengthening collaboration and ensuring sustainable delivery through knowledge sharing and succession planning.
Quality Security and Continuous Improvement
Establish and enforce delivery standards, quality controls and governance to ensure secure, accessible, high-performing solutions while reducing defects, risks and rework.
Innovation and Service Development
Drive technology innovation by evaluating emerging solutions, partnerships, AI and automation to enhance capabilities, improve delivery and develop scalable, repeatable services.
Academic & Professional Qualifications
- A degree or equivalent professional experience in technology, business, digital, engineering, management or a related area.
- Relevant professional certifications would be advantageous, but practical management experience and judgement are more important.
Technical Exposure
Although this isn’t a hands on development position, he or she should understand the following areas well enough to question assumptions, recognise risks and make informed decisions:
- CMS platforms and web or application architecture
- eCommerce, booking and transactional platforms
- APIs, ERP, payment and third party integrations
- Hosting, cloud, DevOps and release practices
- Security, privacy and data protection requirements
- Website performance, accessibility and quality assurance
- SEO, analytics, conversion tracking and optimisation
- Support, maintenance and managed service operating models
If you've got what we're looking for, forward your CV to [email protected] with 'Application for the Post of Senior Manager - Web & Digital Business Solutions' as the subject of your email.
