Key Responsibilities & Job Prerequisites
This is a fully on-siteposition and requires the selected candidate to work during US working hours (night shift in Sri Lanka). The role will serve as the key HR and Administration contact during night operations, working closely with employees, Team Leads, Managers, and the daytime HR team to ensure smoothpeople operations and workplace support.
Key Responsibilities
- Provide day-to-day HR and Administration support for employees working during night operations.
- Act as the firstpoint of contact for HR-related employee queries and operational concerns during the night shift.
- Monitor employee attendance,punctuality, absenteeism, leave, shift adherence, and workplace conduct.
- Maintain accurate HR records andprovide regular updates and reports to the HR team and Management.
- Support employee onboarding, induction, documentation, HRIS updates, contract administration, and employee lifecycle activities.
- Assist with recruitment and coordination of interviews for technical and non-technicalpositions when required.
- Support employee relations, grievance handling, disciplinaryprocesses, employee welfare, and engagement activities.
- Coordinate closely with Managers and Team Leads regarding employee-related matters arising during night operations.
- Ensureproper handover and communication between night operations and the daytime HR team.
- Coordinate administrative requirements including workplace facilities, employee welfare, meal arrangements, security coordination, and other operational support requirements.
- Assist in handling employee emergencies and other urgent HR or administrative situations occurring during night operations.
- Ensure compliance with Company HRpolicies, workplaceprocedures,professional conduct standards, and applicable employment requirements.
- Support other HR and Administration activities assigned by the HR Department and Management.
What We Are Looking For
- Diploma, or recognizedprofessional qualification in Human Resource Management, Business Management, or a related discipline.
- Approximately 1–2 years of experience in Human Resources,preferably in an HR Generalist or HR Operations role.
- Experience in the IT, BPO, Software Development, Shared Services, or technology-related industry will be an added advantage.
- Sound understanding of core HR functions including recruitment, employee relations, attendance and leave management,performance management, employee documentation, and HR administration.
- Basic working knowledge of Sri Lankan labour laws and employmentpractices.
- Strong interpersonal, coordination, andproblem-solving skills.
- Good verbal and written communication skills in English.
- Ability to handle employee mattersprofessionally, independently, and confidentially.
- Ability to work effectively in a fast-paced environment supporting multiple teams and operational requirements.
- Good working knowledge of Microsoft Office applications and exposure to HRIS systems will be an advantage.
Important Working Requirements
Candidates applying for thisposition must be:
- Willing and able to work during US working hours / night-shift hours in Sri Lanka.
- Willing to work fully on-site from the Company's office.
- Comfortableproviding HR and administrative support independently during night operations.
- Able to coordinate effectively with employees, Managers, Team Leads, and the daytime HR team.
- Flexible to support operational requirements associated with an international BPO working environment.
Why Join Us?
Thispositionprovides an opportunity to gain hands-on exposure to HR operations within an international technology and BPO environment supporting teams engaged in BPO Web Services, eBusiness Solutions, and Software Development.
You will work closely with the HR team, operational leadership, and Management while developingpractical experience in HR operations, employee relations, workforce coordination, and HR businesspartnering within a growing organization.
If you've got what we're looking for, forward your CV to [email protected] with 'Application for the Post of HR & Administration Assistant – Night Operations' as the subject of your email.